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Question not answered yet? We are here to help!

    Explore our Support and FAQ page for comprehensive assistance and guidance. Discover solutions to common queries and kickstart your PC experience with our helpful PC Quick Start Guide.

    **Note: The depicted PC is illustrative. Your actual build may vary in appearance.**

    **Note: Component specifics (e.g., Chassis model, CPU Cooler, SSD Storage type) in your build may differ from examples provided.**

    Unboxing Your Canada Gaming Computers Desktop PC

    The first step involves carefully unpacking your new gaming system. It’s important to retain all packaging materials for the duration of your warranty to use for possible future warranty claims or shipping needs.

    Contents to check for include:

    Preparing Your Workspace

    Setting Up Your Canada Gaming Computers Desktop PC


    STEP 1. Removing internal packaging foam is crucial to prevent airflow blockages or other issues that could impact the system’s performance.

    STEP 3. Connecting the power cord and peripherals properly is essential for the system to operate. The peripherals may include a monitor, keyboard, mouse, Wi-Fi antennas, and possibly other devices like a headset or external hard drive.

    Initial Boot and Setup

    When you first power on your PC, you will need to follow on-screen instructions to set up your operating system. This includes setting your preferred language, configuring your time zone, and establishing a network connection.

    Congratulations on your new Canada Gaming Computers desktop PC!

    You’ve completed the setup of your cutting-edge gaming system. Get ready to experience immersive gameplay and breathtaking graphics! Should you have any questions or require assistance, our dedicated customer service team is available at your convenience. Just Call (782)-377-5847.

    Dive into the world of gaming and enjoy the ultimate experience!

    General

    Your PC comes fully assembled and ready to use. Every PC comes with a setup guide, as well as a power cable. Sometimes with extras, like Mice and Keyboards or even Gaming Chairs. We currently do not offer monitor cables or speakers/headsets at this time.

    Each computer comes with Windows 11 Activated and all hardware drivers. As Windows, Intel, AMD and Nvidia continually update their drivers, you may need to download the latest versions from their respective sites.

    As most gamers nowadays use services such as ‘Steam’ and ‘GOG.COM’ to obtain their games digitally, we have decided to lower the cost of the majority of our products by excluding the DVD drive. Our older ‘Archangel’, ‘Shadow’ and ‘Rampage’ lines are the only models to offer an internal DVD drive. If you do need a DVD drive, external USB drives are available on the internet or brick and mortar stores to purchase. If you by chance receive a driver CD with your PC, you may dispose of it as newer drivers are already pre-installed by our technicians.

    An AIO, or All-In-One, is a self-contained liquid cooled unit for your CPU or graphics processing unit. They are an easy answer for customers wanting the benefits of liquid cooling in a one-stop, maintenance free solution.

    Water cooling enables your CPU or graphics processing unit to run at lower temperatures while offering a different aesthetic to traditional fan based heatsinks/CPU coolers.

    Due to a constantly changing inventory, we cannot ensure that a certain model or manufacturer is used in your machine. We can guarantee that each computer is tested thoroughly before you receive it.

    Yes! Please send any bespoke inquiries to info@canadagamingcomputers.ca

    We do not officially support user overclocking or mining. Any damage to your components that is a result of user overclock or mining is not covered under our warranty.

    Our power supplies should work with both 220 and 240 voltages. There may be a switch on the back of the power supply to change between them. If it does not have a switch, then the power supply is ‘auto range’, meaning it will detect the voltages and use the correct setting automatically.

    You do not need to touch those as they are extra cables from the power supply. We try to bundle them away as they are not necessary for the PC to function as we designed it.

    Yes! Please message our social media team on Instagram @canadagamingcomputers for all sponsorship inquiries. We will be in contact with you if interested

    Unfortunately, we are currently experiencing a larger amount of calls and emails than we have been before. We apologize for not getting back in touch with you but we are working on getting as caught up as possible. We thank you for your patience. Please feel free to use our LiveChat option during business hours as that is the best way to get in touch with a person at this time.

    Billing & Shipping

    We currently offer debit and credit through Paypal.

    We offer financing through AfterPay & PayPlan by RBC Bank. A short credit check may be required before loan acceptance so your credit score may be impacted.

    We ship all of Canada as well as any of the 50 states in the US.

    We do offer local pick-up options, although limited to our office locations in Canada.

    For computers that are in stock, its typically 1 to 3 business days. Back orders can take up to 7 business days.

    You should be able to look up the tracking number in your orders if you purchased a PC from our website. Please note that our current system will have different status until it ships out.

    Warranty & RMA

    Our default policies are as follows:

    30-day from Purchase Replacement/Refund Period: You may return it for any reason, though if opened and non-defective we will have to issue a restocking fee and shipping fee.

    3-Year Policy on Parts & Repairs: Whether you need replacement parts or your computer sent in for repairs, we will cover it, shipping must be paid by the customer. This and the above warranties are voided when you change the following components with non-Canada Gaming Computers Gaming issued components: motherboard, CPU, RAM, GPU and Power Supply. If ALL of the previously listed components are changed out from Canada Gaming Computers provided components, your PC will no longer be considered a Canada Gaming Computers Gaming PC that is covered under our warranty policy. Canada Gaming Computers provided parts include the original components the PC was built with and any components that are replaced, exchanged or repaired under warranty.

    Lifetime Technical Support: We will answer any question, technical or not for the lifetime of your PC.
    For more details, please see our Warranty page here.

    Typically, after we receive the PC at our warehouse, it currently takes up to 5-7 business days for the return to be processed and the refund issued to your original payment method.

    No, just contact us with any problem you may have.

    Please contact our customer service and we will be glad to assist you.

    Phone support is available Mon-Friday, 11:00am – 5:00pm Pacific.

    Email support is available Mon-Friday, 11:00am – 8:00pm Pacific.

    If we are unable to answer your call, please leave a voice message with your name and a description of the problem and we will call you back as soon as we can.

    Make sure the monitor is plugged in and powered on. If it’s powered on, there should be a light on or near the power button and you should get an error message such as “No Signal”.

    Most monitors have a button that lets you choose between the different monitor inputs. Check that the input source on your monitor is set to the same connection as the cable you’re using (HDMI, DVI-D, or Displayport) using the correct button on the monitor.

    Confirm the display cable is plugged into the DVI-D, HDMI or Displayport ports on the horizontal graphics card and not the vertical HDMI port. The onboard ports on the motherboard (top left silver bracket) will only work with a CPU with integrated graphics chip. The exact layout of your PC may be different, but generally you will want to plug in the monitor cable to the graphics ports that are below the green, pink and blue audio ports.

    Confirm that the monitor cable is plugged into the monitor output port, not the input port if any. Some monitors will be able to send a display to another device, but that same port will not be able to receive a display from the computer.

    For any following steps, please make sure that the computer is off and unplugged.

    Re-seat the graphics processing unit (GPU), and RAM modules:

    To re-seat the GPU, first check the back of your case and see if there is either a sliding bracket with 2 screws, or a single hinged bracket with 1 screw. If you see a bracket, you will need to loosen that screw and move the bracket in order to expose the GPU screws. After you have moved the bracket, or if your case does not have a bracket on the back of the case, open the side panel (usually glass) and remove the screw(s) mounting the GPU onto the bracket on the left side with a Phillips-head screwdriver. Press plastic tab on the right side of the motherboard slot that the GPU is inserted to in order to release the card, with your finger or carefully with the screwdriver tip. Once the card is released, slowly rock the GPU back and forth horizontally towards yourself to remove the GPU. Reinsert it, making sure it is firmly secured. You should hear or see the plastic tab lock back into place. Reinsert the screws and close the bracket if necessary.

    To re-seat the RAM module, first open the side panel (usually glass) that you can see all of the components. To the right of the CPU cooler, there should be one or more vertical sticks. These sticks are the RAM modules. To remove them, check to see if there are locking tabs on the top or bottom of the slot that the RAM module is inserted in. Press down on the top and bottom slot (if applicable) to release the module. Then, insert the module back in the slot, one side at a time, making sure that the center notches align correctly and that the locking tabs on the top and bottom (if available) snap into place. We find that it is easiest to slide the module in the bottom of the slot first, pressing against with your thumb it until you hear it snap into place, and then press against the top of the module. Whether you have one or two locking tabs, you still should hear 2 clicks when inserting the module into the slot, one for each side.

    If you have more than one RAM module, check each one at a time in order to isolate the defective component. You can also re-seat a single RAM module in a different slot to see if the original slot is the culprit.

    Ensure that the CPU power cable (black or black/yellow) on the top left of the motherboard is inserted securely by removing it and plugging it back in. To make sure that it is plugged in correctly, there should be a clip on the slot and the plug itself. Confirm that these plugs are lined up.

    Take the CMOS battery (silver coin) out, wait a minute for it to drain and then reinsert it into the motherboard. Here is a helpful guide from Intel.

    If your monitor uses a port that is not on the graphics card such as VGA or DVI-D, you may need to use an adapter. For VGA specifically, you will need an ACTIVE adapter to convert the digital HDMI, Display Port, or DVI-D signal to an analog VGA signal. An active adapter has an additional cable to receive power, usually from an outlet.

    Check to see the power cable is securely plugged into the power supply unit (PSU) in the back of the computer and into a powered outlet or surge protector. Check another outlet or surge protector if possible.

    Make sure the rocker switch on the PSU is set to the ‘1’ or line side, not the ‘0’ or circle side.

    Reseat the 24-pin motherboard power cable (next to RAM) and the 4/8 pin CPU cables (top left corner).

    Locate the PW SW/RES SW headers on the motherboard and reseat them. Short the PW SW pins with a metal screwdriver by touching the two pins in order to attempt to turn the PC on without the power button.

    Perform a power cycle by unplugging the power cable, turning the switch to the ‘0’ side and taking out the CMOS battery from the motherboard. After a minute has passed, press the power button repeatedly in order to drain the capacitors. Plug the power cable in, turn the switch to the ‘1’ side, reinstall the CMOS battery  and press the power button again to see if it turns on.

    Check the motherboard and GPU and see if there are any burnt or bulging capacitors or signs/smells of burning/smoke. 

    Reseat the 24-pin motherboard power cable (next to RAM) and the 4/8 pin CPU cables (top left corner).

    Reseat the RAM module, making sure that the center notches align correctly and that the locking tabs on the top and bottom (if available) snap into place. You will hear 1 click for each side that is correctly inserted, 2 clicks total

    Open up the case and check that the USB 3.0 cable is plugged into the appropriate header on the motherboard.

    If possible, try a different USB 3.0 header in order to check if it is the port that is defective.

    Perform a power cycle by unplugging the power cable, turning the switch to the ‘0’ side, replug any USB connections and taking out the CMOS battery from the motherboard.

    After a minute has passed, press the power button repeatedly in order to drain the capacitors. Plug the power cable in, turn the switch to the ‘1’ or line side, reinstall the CMOS battery and then turn the PC on.

    Check and ensure that the SATA data and SATA power cables are connected to the hard drive disk (HDD)/ solid state disk (SSD).

    Follow the data cable from the HDD/SSD(s) to the motherboard and reseat those connections as well.

    If you’re still unable to boot into Windows, please contact us via Livechat.

    Defaultuser0 is the hidden account from when you first startup the computer and customize your account preferences. If the first startup is interrupted, it may boot up to a login screen with defaultuser0 as the account name. You will not be able to login using this account as it is not set up for regular use. You can bypass it with the following steps:

    From the login screen, hold the shift key and click the restart button to restart the computer.

    Click on Troubleshoot, Advanced and then Startup Settings.

    At the Startup settings, select “Safe Mode with Networking”. It should fail to boot and restart.

    If you still get defaultuser0, go back to the Start settings menu and select “Safe Mode with Command Prompt” instead.

    Type in the following commands and hit enter after each line.

    net user administrator /active:yes

    net user defaultuser0 /DELETE

    Check to see if your cable terminates into a single male jack.

    If so, the male jack will provide both input and output for laptops and consoles. However, you will need a splitter to use it for PC. Make sure the speaker jack goes into the green (headset icon) port while the microphone jack goes into the pink (microphone icon) port.

    In Windows, right click the sound icon, open sound settings and ensure the input (microphone) and output (speaker) devices are set to the correct devices.

    Make sure you have the latest drivers for your graphics processing unit (GPU), as they may contain fixes concerning any game-related issues you are experiencing. We recommend uninstalling the drivers and performing a clean install of the new graphics drivers.

    Using a program called ‘HWMonitor’, check the temperatures of your CPU and GPU and make sure they are not above their maximum threshold. Temperatures at or above 90°C (194°F) can cause damage to your components and crash your software.

    Check the GPU in order to see that it is connected properly. If the GPU cannot be detected, the computer may use the integrated graphics in order to output a display.

    Check to see if processes such as Windows Update, Steam, Epic Games Store, etc. are running in the background.

    Run an anti-virus and anti-malware scan to see if malicious processes are running in the background.

    Try turning off hybrid sleep. To do this, perform the following:

    In Windows, go to ‘Power Options’ -> ‘Additional power settings’ -> ‘ Change plan settings -> ‘Change advanced power settings’ -> ‘Sleep’ -> ‘Allow hybrid sleep’ -> Setting: Off

    Make sure the speakers are receiving power and are plugged into either the green or blue colored port on the motherboard.

    Check the volume control by clicking the speaker icon on the bottom right and selecting ‘Volume Mixer’. Confirm that the devices and applications are not muted.

    Check the default audio devices by selecting ‘Sounds’ from the menu before and make sure that the correct audio devices are set.

    Check to see the CPU fan/All-In-One CPU water cooler 4-pin power cable is plugged in correctly to the motherboard and re-seat it.

    A Windows 11 digital license is associated with your PC hardware. In order to reactivate Windows 11 after reinstalling the operating system, go to Windows Settings -> Update & Security -> Activation -> Troubleshoot. If the key does not reactivate from the troubleshooter, please contact us via Livechat.

    Many of the graphic cards that are installed into our PCs have fans that do not spin when the card is idling. The fans will spin while playing a game that pushes the card enough to reach a certain temperature threshold.

    On some of our models, there is a fan and RGB controller board that often gets shaken up during shipping. If you remove the right side (usually not clear) panel, you should see it against the backplate or where the other cables are stored. Please make sure all the cables are firmly connected to the board and double check the SATA power connection if applicable.

    If there is a molex connection, check to see if the 2-pin molex cables are plugged into the 4-pin molex cables. If not, the fans will spin but the lights will be off.

    If it is using a Thermaltake H200 case, the fans will be daisy chained. If the fans are not spinning, make sure that the SATA cable adapter is plugged in.

    If you are experiencing no/poor wi-fi connection, please ensure that the included antennas are screwed on to the golden connectors on the back of your PC.

    Try uninstalling and reinstalling the wi-fi card in Windows. To do this:

    Hold the Windows Key and press X.
    Select Device Manager
    Once the window opens, go to ‘Network adapters’ and click the > symbol to expand.
    Find the device in question, usually an item with AC or Wi-Fi in the name, right click the device and select uninstall device.
    After the device is uninstalled, go to the top menu and select ‘Action’ and then ‘Scan for hardware changes’.
    The wi-fi will be re-installed and should show up in the ‘Network adapters’ again.
    For bluetooth devices, do steps 1-6 with the ‘Bluetooth’ category, and ‘Intel(R) Wireless Bluetooth(R)’ device instead.
    Check to see that other devices are receiving internet. Try rebooting the router if not. Please call your ISP for more information.

    If possible, try a different wi-fi adapter or ethernet cable on the PC in question.

    Try the following steps in Windows 10.

    Hold the Windows Key and press X.
    Select Windows Powershell (Admin).
    Input the following commands and hit enter:
    ipconfig /registerdns
    ipconfig /release
    ipconfig /renew
    netsh winsock reset
    netsh int reset
    Reset your PC.
    Lastly, try reseating the Wi-Fi/Bluetooth card:

    To re-seat the wi-fi/bluetooth card, first check the back of your case and see if there is either a sliding bracket with 2 screws, or a single hinged bracket with 1 screw. If you see a bracket, you will need to loosen that screw and move the bracket in order to expose the wi-fi card screws. After you have moved the bracket, or if your case does not have a bracket on the back of the case, open the side panel (usually glass) and remove the screw(s) mounting the wi-fi card onto the bracket on the left side with a Phillips-head screwdriver. Once the screws are off, you can pull the card out. If your card has bluetooth, make sure the cable connected to the card and motherboard are connected securely by re-seating them. You can also try plugging in the motherboard end of the cable to another USB 2.0 slot. After that, seat the card back into the slot and follow the steps in reverse to secure the card and back bracket if applicable.